Product Overview
Predictive and prescriptive customer intelligence AI based on what customers do on software, not what they say they do. Our technology is trained on trillions telemetry events and enriched by CRM, support, and engagement data to map the customer journey, and predict future churn and growth 12 months ahead of a renewal.
Our Products
Purpose-built AI that transforms product telemetry into customer intelligence to map journeys, anticipate churn and growth, and guide revenue teams with AI agents.
Cohorts AI
Understand your customer base through intelligent behavioral segmentation. Unsupervised machine learning analyzes product telemetry data and builds a comprehensive, historical view of customers based on how they interact with your software.
Growth AI
Identify churn risk and capitalize on expansion opportunities within your customer base. Growth AI maps user behavior correlated to ARR value to uncover where value is being created, which accounts are primed to grow or churn, and what your team should do to grow revenue.
How QuadSci Predicts Churn and Growth
Proven AI, trusted by market leaders, and entirely focused on how your customers use your software.
Read the Behavioral Signals
QuadSci reads the signals that precede churn and expansion months before they surface in a renewal conversation: usage decay, shifts in adoption depth, changes in seat activity, and account-level engagement patterns. These aren't health scores built on manual rules. They're model outputs trained on 11 trillion telemetry events, updated continuously as customer behavior evolves.
From Signal to Motion
When QuadSci identifies a risk or an opportunity, revenue teams see which accounts need attention, why the signal fired, and what action is most likely to change the outcome, whether that is a CS intervention, an expansion conversation, or a product adoption play. Intelligence surfaces in the workflows your team already uses, so the signal becomes motion.
Proven Accuracy, 12 Months Ahead
QuadSci delivers 90% predictive accuracy for churn and growth, with signals available up to 12 months in advance of the event. That lead time is the difference between a proactive conversation and a surprise on renewal day, giving CS, sales, and RevOps teams room to act while there's still time.
How Customers Use QuadSci
Revenue and customer success teams use QuadSci to answer the questions that drive their week — which accounts are at risk, where growth is forming, and where to focus finite time.
Identify churn before it hardens
CS, RevOps and account teams see which accounts are drifting toward risk months before a renewal conversation starts, with enough lead time to intervene while the outcome is still changeable.
Surface growth that isn't in the pipeline
AEs and CS leaders find expansion-ready accounts based on actual adoption depth and trajectory, not activity in the CRM. On average, 15% of ARR is found unpiped.
Prioritize the book, not just the list
Revenue leaders get a portfolio-level view of their entire customer base, ranked by risk, ARR, and renewal timing, so team capacity goes to accounts that can actually be saved.
Ground the forecast in behavior
Executives, RevOps and CROs replace opinion-driven pipeline reviews with a behavioral ARR forecast that connects to Salesforce, Clari, and Gainsight.
Connect feature adoption to revenue outcomes
Product leaders understand which usage patterns correlate with retention and expansion, giving roadmap decisions an evidence base tied to ARR rather than request volume.
Build campaigns around behavior, not assumptions
Marketing teams identify which behavioral cohorts are most likely to expand, find lookalike accounts based on the usage profiles of top customers, and build lifecycle programs grounded in how customers actually move through the product.
Machine Learning + GenAI
Transform your product telemetry and CRM data into accurate, evidenced-based churn and retention predictions grounded in customer behavior.
Quantitative ML
Our AI is rooted in quantitative ML algorithms that analyze customer behavior and predict outcomes.
Q-Chat Agent Family
Product & customer context aware agents help Sales, CS, Services & Marketing take action.
Direct Deployment
Integrate and access predictive intelligence in the GTM applications your team already use and prefer.